Customer Relationship Management

Enroll in the bestselling, in-depth, and advanced Customer Relationship Management course on the web to learn and master how to use CRM to manage relations of an organization with its customers and prospective clients.

With 2 hours 24 minutes of thorough video lessons about the concepts, theories, and practical aspects of CRM, this Customer Relationship Management course will enable you to learn and master the result-driven implementation of CRM.

This CRM course will guide you on how sales representatives need to handle the responsibility of creating brand awareness and making products and services popular among the target audiences. The Customer Relationship Management course empowers the Customer Relations Manager to understand the requirements of target audiences and fulfill their needs and expectations.

The course incorporates different strategies and techniques to maintain a healthy relationship with the organization’s existing and potential customers both by helping you understand-

• Customer Relationship Management Objectives & Components
• Barriers to CRM
• Relationship Marketing & CRM
• CRM Marketing Initiatives like Cross-Selling & Up-Selling, Channel Optimization, Personalization and Behavior Prediction

While making customer relations, it is important to remember that one satisfied customer brings ten new customers with him while on the other hand, a dissatisfied customer can take away ten customers, and this CRM course will guide you on how to satisfy the customer base with a wide range of CRM marketing initiatives-

• Call Routing
• Contact Center Sales-Support
• Web-Based Self Service
• Customer Satisfaction Measurement
• Call-Scripting
• Cyber Agents and Workforce Management
• Customer Loyalty & Walker Loyalty Matrix
• Measures of CRM – 3Es
• Customer Retention – Strategies
• Planning & Implementation of CRM – Sales Force Automation
• Activity Management, Sales Territory Management, and Lead Management
• CRM -Service Automation, Mobile CRM and CRM – Steps in Business Planning
• The orientation of Customers along with Customer Modeling, Customer Profiling, and Regression Scoring
• Cost Sensitivity of Customers along with Bargaining Power of Customers and Customer Relationship Measurement
• Market Research, Desk Research, and Field Research
• Data Analysis and Compilation, Report Preparation and Action Plan in Report Preparation
• Different CRMs like Strategic CRM, Operational CRM, Analytical CRM, and Collaborative CRM
• Measuring Customer Response by going through Medium of Customer Responses and Qualities of a Good Response
• Customer Acquisition along with Customer Life Cycle and Customer Acquisition Cost

This Customer Relationship Management course will also educate you about Software Apps for different customer services such as-

• Activity Management
• Agent Management
• Case Assignment
• Contract Management
• Customer Self Service
• Email Response Management
• Escalation
• Inbound Communication Management
• Invoicing
• Outbound Communication Management
• Queuing and Routing
• Scheduling

At the end of this CRM Course, you will master

• Measuring Acquisition Equity
• Ensuring Customer Loyalty and Satisfaction
• Drivers of Customer Loyalty along with Customer Loyalty Breakers and best ways of Tracking Customer Loyalty
• Key strategies for Increasing Customer Loyalty and ensuring Customer Satisfaction
• Measuring Customer Satisfaction by delving into methods of Measuring Satisfaction
• CRM strategies for ensuring Customer Retention by delving into Determinants of Customer Retention and Methods/Tools for Customer Retention

The CRM course is comprehensive, updated, and fully-interactive with 6-minute video lessons and actionable lectures included in every section.

So, understand how to use CRM to create and nurture relationships with existing and potential customers by enrolling in this branding course.

You’ll Also Get:

• Lifetime Access to course updates
• Fast & Friendly Support in the Q&A section
• Certificate of Completion 

Don’t Miss Out!

The CRM course comes exclusively with a 30-days no-questions-asked refund guarantee – so there’s no risk to get enrolled right away!

Go ahead and click the “Buy Now” button to start managing your customer relations today!